FAQs
We create personalized vacation packages that put you in control of your itinerary. Our service begins with a trip consultation on the basis of which we will create a customized itinerary based on your interests, dates and budget. We will provide you a complete package with accommodation, transfers, transport tickets, day trips, city tours and excursions. The true value in our is the peace of mind in knowing that your trip was planned by experts and that while traveling you will be supported by our staff in Europe who are available to you by email and local cellphone, which we provide you with on arrival. Read more on
Because we provide complete custom vacation packages tailored to your needs and will present a final price that's inclusive of all of our services, from pre-trip planning and arrangement to the support of our staff in Europe during your trip as well as accommodations, transfers, tours and excursions as presented in your final trip proposal. As is usual with all tour operators we do not provide an itemized price breakdown. For example, whether we speak once over the phone or ten times, this will not affect the price.
There are no extra fees for our service on top of the package price we offer. All of our assistance through the process from start to finish is already built into the price we have provided, so there will be no fees on top of this. Should you wish to tip service providers or our local staff (this is optional) we will advise you of the appropriate amounts.
The most consistent feedback we get from clients regarding our services is that it is an excellent value for money. They also comment how reasonably priced our trips are for what you get. Our flexibility allows us to cater to every traveler, from budget to luxury. We regularly benchmark ourselves against our competition to ensure our prices are fair. We are always willing to work with you and make changes necessary to meet your budget.
In many of our destinations, we also offer carefully selected apartment options, if you'd prefer the added space and privacy of an apartment over a hotel. Apartments may come with additional amenities such as a washing machine, convenient in the middle of a longer trip. Very few apartments come with breakfast included, but we will recommend places close by.
We generally book only complete packages, with hotels included. Our expertise with the accommodations in the cities we offer is second-to-none. We have stayed in, visited and fully inspected all of the accommodations we provide, to ensure the highest quality for our guests. We are experts in each location, so if we do not offer a specific hotel there is probably a reason for this. We provide a variety of options in each location to meet every budget and taste. All of the options we provide are at a minimum centrally located, clean, comfortable and safe. They also usually include some unique feature. Most importantly, all are an excellent value so you can be sure you will get what you pay for. We can make an exception in some cases, for example if you plan to visit four cities and have some hotel points to use, it’s no problem if you want to use them in one location. Or if you have a place to stay with family or friends in a city, you could do that in one location. The bulk of our income is derived from commissions from hotels so your package will end up costing you more if you book hotels on your own.
With our Gourmet & Culture Tours in Italy mealtimes are a part of the overall experience and all but two are three meals are included in the package price. For custom group travel we can make arrangements at selected restaurants for group meals but in our experience for the majority of our guests traveling unescorted there is no advantage to be had from including meals beyond breakfast. We believe every mealtime is an opportunity to try something local and different so for this reason we make dining recommendations in the customized Guest Page we prepare for your trip based on our own visits and suggestions from our local partners.
We do not have a printed brochure as we have found printed material becomes out-of-date all too quickly. We try to be as environmentally friendly as possible in our operations and printed brochures would create a lot of waste. You will find basic information on all our destinations on our website and plenty of sample itineraries to give you some ideas for the kind of trips we put together. As all our trips are customized to your requirements, we find the best way to present what we can do for you is to create an itinerary tailored just for you, which will contain suggestions for the hotels we will book for you as well as day trips to match your interests.
We feel the value our guests find in our services is based on our knowledge of the destinations we cover. If your trip plans necessitate a few detours in the countries we already cover thoroughly, such as to visit family or ancestral homes, we're happy to help with arrangements there. Similarly, if Albanian Travel countries are a part of a much larger itinerary, we'd love to take care of you for the countries we do cover, and fit in with plans you've made in other destinations.